Free return
Refund Policy
We of course hope that you will be happy with your purchase. However, if this is not the case, you are always welcome to return your goods to us. You must return in original packaging and reuse the shipping bag,
We only offer this return service in Denmark.
Returned goods are sent to:
- N+by Nør
- C/O Lagerkompagniet
- Fruedalsvej 7
- 4682 Tureby
- Denmark
We only receive packages that are sent directly to the address. We do not have the option of collecting parcels from parcel shops or parcel boxes.
Return:
If you want to send your package back, find your return label here at returpakke.dk . NB! Your return label costs only DKK. NOK 39 when you enter your discount code N+return
You will receive a QR code in your inbox (check your spam filter) and it may take 2-3 minutes before it arrives. When you receive the QR code, you do not need to print out your label yourself - The package shop then prints a label and sends the package to us. Remember to attach the invoice that came with the package, so we have everything we need. Here you can possibly write why you are returning the item.
(Fill out the return form only return form if you do not attach the invoice).
Instructions for returns:
1. Put a return label on the outside of the package or have the shop print out your label.
2. Hand in the parcel at the nearest GLS parcel shop, kiosks or similar.
3. Always ask for a receipt on delivery, then your package is insured and we can always see the status of your shipment.
The condition of the item when you send it back
All goods must be returned in their original condition and packaging.
Pack the products carefully. The returned product must of course be free of wear and tear and signs of use.
Right of withdrawal
As a customer, you have a 14-day right of withdrawal when you shop with us. Your right of withdrawal applies from the day the order was received at the stated delivery address. If you have ordered delivery to a parcel shop, the cancellation period starts from the day the order was delivered to the recipient address.
Exchange
If you want to exchange an item for a different size or a different product, you must send the item back and go to nplusbunoer.dk and place a new order. This can be done immediately, so you can secure the desired product in the right size before it is sold out.
We will refund the purchase amount for the returned item as soon as we have received it in our warehouse. A return normally takes between 7-10 business days.
Refund
We will refund your money as soon as we have received and checked your return. It takes an average of 7-10 working days (Mon-Fri) from the time your return is dispatched until it is registered in our warehouse. You will receive an e-mail with confirmation of the registration and the refund of the purchase amount. Shipping on purchases for less than DKK. NOK 999 is not refunded
Contact:
If you have any questions or feedback for us, please write to our service team at [email protected], or the chat on our webshop. We would love to help.